If your inspection reveals minor damage, document the damage on the delivery receipt prior to signing it. Touch-up paint is available upon request to repair minor scratches in the exterior of cast iron tubs. Stains or marks can be removed with a nonabrasive cleanser (e.g. Zud, 409) and a soft, damp cloth. A professional can repair more significant scratches and scrapes in cast iron tubs. Most repairs can be performed in place and at a fairly economical price.
Refuse delivery of any badly damaged item. Email complete details to email@example.com if you've discovered a problem so that we can assist you with the claim and replace the damaged item.
The driver may be in a hurry to get to his next appointment but do not be rushed to sign the delivery receipt. You have the right and the responsibility to carefully inspect your tub prior to accepting it. Though the driver may be in a hurry, he is obligated to allow you an opportunity to inspect your purchase. Your signature indicates that you have inspected your order and received it in satisfactory condition. Any damage reported after signing the delivery receipt may be deemed damaged in your possession. Your signature on the delivery receipt is legally binding and may be used by the freight company to reject any damage claims.